Privacy Policy

Last Updated: January 4, 2026

At SoftArt, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, purchase our premium WordPress and WooCommerce plugins, or engage with our web development services. By using our site or services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect information to provide better services, process orders, and improve user experience. This includes:

  • Personal Information: When you create an account, make a purchase, or contact us, we may collect your name, email address, billing address, payment details (processed securely via third-party gateways like Stripe or PayPal), and phone number.
  • Usage Data: Automatically collected data such as your IP address, browser type, device information, pages visited, time spent on the site, and referral sources. This helps us analyze site performance and user behavior.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tools to enhance functionality (e.g., remembering your cart items) and for analytics. Third-party services like Google Analytics may also collect anonymized data.
  • Support and Communication Data: If you submit inquiries, feedback, or support tickets, we collect the content of your messages and any attachments.
  • Plugin-Related Data: When you use our plugins (e.g., WooCommerce Order & Customer Sync), we may collect anonymized usage statistics to improve the product, but we do not access your site’s customer data unless explicitly shared for support purposes.

We do not collect sensitive information such as racial or ethnic origins, political opinions, or health data unless required for a specific service and with your explicit consent.

Privacy Policy for SoftART SOP Generator Recorder

1. Data Collection and Usage The SoftART SOP Generator Recorder extension is designed to help you create Standard Operating Procedures by recording your web browser workflows. To provide this functionality, the extension temporarily captures information during an active recording session, including webpage URLs, on-screen text, click coordinates, DOM elements, and viewport screenshots. This data is collected solely for the purpose of compiling and generating your final SOP document (PDF or DOCX).

2. Local Processing and Storage We prioritize your privacy and data security. All data captured by the SoftART SOP Generator Recorder is processed and stored strictly locally on your device within your browser’s local storage. The extension does not utilize any external databases, telemetry, or remote servers.

3. Data Sharing and Disclosure Because your data never leaves your device, we do not have access to any of the information you record. SoftART does not collect, transmit, share, sell, or distribute any personal information, browsing history, or recorded workflows to any third parties.

4. User Control and Data Deletion You have complete control over your recorded data. All captured workflow steps and screenshots are permanently deleted from your browser’s local storage the moment you clear your session, close the extension, or uninstall the tool.

2. How We Use Your Information

Your data helps us operate our business effectively:

  • To process and fulfill orders for plugins and services.
  • To provide customer support, including troubleshooting and updates.
  • To send transactional emails (e.g., order confirmations, license keys) and optional marketing communications (you can opt out anytime).
  • To improve our website, products, and services through analytics and feedback.
  • To prevent fraud, ensure site security, and comply with legal obligations.
  • For internal purposes like auditing and research.

3. Sharing Your Information

We do not sell or rent your personal information. We may share data with:

  • Service Providers: Trusted third parties for payment processing, email delivery (e.g., Mailchimp), hosting (e.g., WordPress-compatible servers), and analytics. These providers are bound by confidentiality agreements.
  • Legal Requirements: If required by law, subpoena, or government request, or to protect our rights, users, or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

4. Data Security

We implement industry-standard security measures, including encryption (e.g., SSL for the website), firewalls, and secure servers, to protect your information from unauthorized access, alteration, or disclosure. However, no online transmission is 100% secure, so we cannot guarantee absolute protection.

5. Your Rights

You have the right to:

  • Access, update, or delete your personal information.
  • Opt out of marketing communications.
  • Request data portability.
  • Withdraw consent where applicable.

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

6. Cookies and Do Not Track

You can manage cookies via your browser settings. We honor “Do Not Track” signals where possible. For more details, see our Cookie Policy (if you create one separately).

7. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from minors. If we discover such data, we will delete it promptly.

8. International Data Transfers

As a Nepal-based company serving global clients, your data may be transferred internationally. We ensure adequate protections in line with applicable laws.

9. Changes to This Policy

We may update this policy periodically. Changes will be posted here with the updated date. Continued use of our site constitutes acceptance.

10. Contact Us

If you have questions, contact us at:

Return Policy Page Content

Here’s an updated sample template for your Return Policy page, with the email replaced. Customize as needed and consult a legal professional for e-commerce regulations.